How long will it take to get my order?
Most stocked items ship within 2 business days of the receipt of your order and depending on your location most items should be received within 2-3 business days from time of shipping. Some delays apply for transfer through the CFC for firearms from us to you and for product awaiting arrival from one or more distributors. Back orders and Pre-orders are indicated on our site before you order.

What information does CanadaAmmo.com require for purchase of product?
A firearms license number is required for purchase of all firearms and ammunition; city of birth is required for non-restricted product and the range/club name that you are a member to for restricted product.

Do I need a special license to buy from CanadaAmmo.com?
All ammunition and firearms orders will require the appropriate firearms license. Please call us or email if you have any questions.

Can I purchase hollowpoint handgun ammunition in Canada?
Until recently there was a Canada Customs restriction on the IMPORTATION of some types of hollowpoint ammunition. This restriction has been removed and there is now no restriction on the importation or sale of hollowpoint ammunition in Canada.

Do you take phone orders?
We ask that you please make your orders through the website, but if you are having any troubles or have the inability to order online we welcome your call at 1.866.960.0045.

What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Certapay EMT and Direct Deposit at your local TD Canada Trust branch. Direct Deposit details will be emailed to you after the order is placed.

How much is shipping and handling?
Most shipping and handling with CanadaAmmo.com is free though some exceptions apply for certain types of product. Shipping and handling charges are based on contents, method and weight. For further information, please read our Shipping Policy before placing an order.

Can I add to an order once it's been submitted?
In this case please place an additional order. If the additional order is placed before the first order is processed we will combine them as one. Simply leave a note when placing the new order and we will do our best to accomadate the request.

Can I return items?
We are proud to offer a no-hassle 30 day return policy (within reason) from point of receipt of product. Please contact us by phone at 1.866.960.0045 or by email at info@canadaammo.com to take use of this policy. Shipping costs for returns within 30 days are the customer's responsibility. A full credit will be applied as long as the item is in working and reasonable physical condition. All refunds for purchases made by credit card over $200 will be refunded by cheque within 30 days.

Does CanadaAmmo.com provide any kind of warranty?
We are proud to offer a repair or replace warranty on all of our products as long as the issue is a warrantable issue. Please contact us by phone at 1.866.960.0045 or by email at info@canadaammo.com if you would like to return anything for this reason. A pre-paid return shipping label will be emailed to you. CanadaAmmo.com, at their discretion, will repair the product, unless deemed unrepairable or too expensive to do so, in which case, the product will be replaced with a product of like, kind and quality. A full credit will be applied where no replacement product is available. CanadaAmmo.com does not cover physical, water and cosmetic damage or theft, loss and Acts of God or situations where the product was improperly put back together after being disassembled.

How do I contact CanadaAmmo.com for more information and if I have any questions?
Feel free to email us at info@canadaammo.com or call us toll-free weekdays from 9 a.m. to 6 p.m., PST at 1.866.960.0045.